The purpose of these General Terms and Conditions is to establish the terms and conditions governing the operation of the ASAQ online store.

0. Our Information

0.1 - These Terms and Conditions regulate the sale, including registration, ordering, and access to ASAQ products on the website www.theasaqgroup.com.
For the purposes of these Terms and Conditions, the following definitions apply:

"ASAQ" - The products marketed by ASAQ through the website (SITE).
"User" - Any individual, non-trader, who places an order through the website (SITE).

1. Introduction

1.1 - It is the User's responsibility to read the terms and conditions in force at the time of using the website or entering into a contract, as these conditions may be changed at any time without prior notice.
1.2 - The website www.theasaqgroup.com may contain links to other websites, and these terms do not apply to third-party websites. Therefore, if the User visits another website redirected from our site, they should read and comply with the respective Terms and Conditions and Privacy Policy.

2. User’s Personal Data

2.1 - Carefully read our Privacy Policy, where we explain the personal data collected and how it is processed. By using the website www.theasaqgroup.com and purchasing products through it, the User is presumed to understand and accept these Terms and Conditions. If you disagree with any terms or policies, you should not use this site.

3. User Registration

3.1 - By benefiting from the website's services, the User agrees that all information provided is true, current, and complete, ensuring it will be updated whenever necessary. If any information is incorrect, ASAQ is exempt from contractual obligations.
3.2 - The User may revoke their registration on the website, excluding their data, including the email address and password used to access the reserved user area. To do so, a request must be submitted to the following email: help@theasaqgroup.com.
3.3 - By placing an order on this website, the User declares they are over 18 years of age and legally capable of entering into contracts.
3.4 - If the User does not wish to register, they can purchase as a guest by providing the essential information for the transaction.
3.5 - As a condition of use under these Terms, the User agrees to adhere to good practices, comply with all legal provisions, and use the website correctly and appropriately, respecting these conditions fully and without reservation.

4. Contract Formation

4.1 - To order at www.theasaqgroup.com, the User must have an email account and a browser configured to accept cookies and pop-ups, enabling navigation of the online store.
4.2 - By proceeding with an order, the User enters into a purchase and sale agreement with ASAQ (hereinafter the "Contract"), accepting the terms and conditions and privacy policy.
4.3 - Upon placing an order, a confirmation email will be sent with payment instructions.
4.4 - After payment, the order will be delivered by the logistics operator to the specified address along with a detailed invoice.

5. Product Availability

5.1 - All product orders are subject to availability. If any difficulties arise in supplying products or items are out of stock, the User will be informed immediately and reimbursed within 30 days.
5.2 - Products on this website are available for worldwide delivery.

6. Pricing

6.1 - The price of each product is as stipulated on our website at any given time. Prices exclude shipping costs, added during checkout.
6.2 - If a pricing error is identified, we will notify the User as soon as possible, offering the option to confirm the order at the correct price or cancel it. If contact is not possible, the order will be canceled and refunded in full.
6.3 - Prices may change without notice. However, prices at the time of purchase are applied unless already confirmed orders are being processed.
6.4 - Prices are listed in euros (€). Delivery country changes may affect costs due to shipping differences. Customs charges for the destination country are borne by the customer.
6.5 - Currency exchange rates applied for payment are determined by the User’s bank or payment provider, not ASAQ.

7. Payment Methods

7.1 - Payment options include PayPal, MBWAY (euPago), Multibanco (euPago), Klarna, debit cards, and credit cards (Visa, Mastercard, American Express) via Shopify Payments.
7.2 - Payments via other methods are not accepted, and ASAQ is not liable for any loss or damage from unauthorized payment attempts.

8. Shipping Costs

8.1 - Most orders ship free of charge. Customs fees may apply depending on the delivery country.

9. Delivery

9.1 - Delivery times depend on the shipping service or method chosen.
9.2 - Delays due to external factors may occur, and the User will be informed if the delivery cannot meet the expected date.
9.3 - Products are delivered in secure packaging. Report any visible damage to the transporter immediately and contact our support team at help@theasaqgroup.com.

10. Exchanges and Returns

10.1 Exchanges
Requests for returns must be made within 7 days of receipt.
Products must be returned unused, in original packaging, with all accessories and manuals.
10.2 Refunds
Refunds are processed within 5 business days after verification of returned items.

11. Order Cancellation

11.1 - Orders can be canceled before shipping; after shipment, returns policy applies.

12. Complaints

Complaints and feedback may be sent to help@theasaqgroup.com for continuous improvement of services.